12.45 |
IT Service Delivery Workbench
Compuware Changepoint optimizes an IT department’s ability to manage Service Delivery and Service Levels. This workshop aims to provide attendees with an understanding of the IT Service Delivery environment using the Changepoint
solution. During this hands-on
session we shall examine how some
common Service Delivery functions
can be addressed within an ITIL
framework using Changepoint.
Areas to be reviewed include:
Service Support
Service Desk
- Incident Management
- Problem Management
- Confi guration Management
- Change Management
- Release Management
Service Delivery
- Service Level Management
- IT Service Continuity Management
- Financial Management for IT Services
- Availability Management
- Capacity Management
Tools & Product Demo Stations: Alan Gray, ITG SolutionsSpecialist, Compuware
|
|
IT Forensic Workbench
See how you can manage the chaotic mass of Information to managed Information risk, Implementing resilient workfl ows and content management lay the foundation for eff ective and effi cient management of IT forensic (information). Learn how we can enable this by:
- Facilitating multi-tiered authorization knowing who starts the trail
- Recording and allowing traceability of all activities creates the traces of evidence
- Having a system of indexing, archiving and/or updating the versions of the record that allows “securing” your information
- Enforcing stringent business rules to ensure the appropriate outlets are generated after proper reviews and authorities to ensure that businesses
proceed as usual, efficiently
Tools & Product Demo Stations:
Anthony Ng, System Consultant, FileNet |
| |
IT Integrity Workbench
Understanding how IT can facilitates the delivery of the right information to the
right people:
- Unify Identities across the Enterprise to securely access data in disparate systems.
- Manage ever changing and rapidly expanding user community comprising employees, customers, partners and suppliers.
- Build a security framework that conforms to your business processes and policies.
- Understand how these can synergize with both internal corporate guidelines, industry standards (eg. ISO17799) and external regulatory requirements
(eg. Sabanes Oxley – SOX).
Tools & Product Demo Stations:
Tham Joon Nam, Corporate Business Strategist - ASIA, Novell Singapore
|
|
IT Project Management Workbench
Observe how IT tools can help an organization to align Strategy, Capability and Execution on an on-going basis, during major IT project Implementation. Learn from Live examples of:
- Strategy - what the organization needs to do,
- Capability - what the organization can do,
- Execution - what the organization is really doing.
This workbench focuses on how project management can help IT prioritize demands, budget and allocate funds, manage cost and benefi ts, and deliver projects
successfully.
Tools & Product Demo Stations: Don Lim, Senior Consultant, Artemis International Corporation Pte Ltd |
| |
LESSONS LEARNT / KEY TAKEAWAYS
- Practical guides, step-by-step framework to aid decision making in strengthening & improving IT governance.
|
- Present to non-IT personnel diff erent tools to leverage on (e.g. risk management, corporate governance, auditors, lawyers)
|
